Sheraton Addis, a Luxury Collection Hotel, Addis Ababa
Taitu Street, P.O. Box 6002, Addis Ababa, Ethiopia
Phone: 25111 5171717
4.2/5 (152 reviews)
A PRIME LOCATION IN ADDIS ABABA
The Sheraton Addis Hotel is located in the centre of Addis Ababa near the National Museum, United Nations Conference Centre, the UNECA headquarters, the Merkato and Bole International Airport (7km). The hotel is a sanctuary of Ethiopian grandeur, where a landscape of vibrant greens and colorful wildflowers meets the African sky. Experience an exceptional level of personal service in one of the 294 guest rooms and suites at the Sheraton Addis Hotel.
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Hear from our guests about their stay from 152 verified guest reviews
87%of our guests
recommend this hotel
I have stayed at this property various times and had a pleasant experience in each. The last time, however, was not the case.
It was during the AU summit, and it became obvious that the hotel was completely out-stretched. Check in was a nightmare. There was no separate check in for SPG gold customers and it took about 20 minutes to reach the check in desk. There was also no SPG gold complementary upgrade offered - which at the end of the day is not a big deal.
During my stay, it took ages for things to come i.e. had to call four times to be able to retrieve the shoes I had left for shining; the preparation of an already empty table at the italian restaurant for lunch took about 10 minutes. The concierge failed twice - they didn't know the hours of operation for the city's most famous restaurant - Castelli's and could not reach them. Other Luxury Collection hotels I have stayed in had excellent concierge service - the concierge would have the cell phone numbers of the maitre d's of the popular restaurants and would get you the best tables in the house. The consierge at Sheraton Addis not only did not know Castelli's lunch hours or could not reach them over the phone, but they also did not present any alternatives. Secondly, we wanted to go to the nearby art gallery St George's and asked the concierge if they could check if the gallery was open. We were told to just go there and that there was no need for them to call as they were "sure" it was open. Sure enough, when we showed up at St George's 10 minutes later, we found out that it was closed... Finally, I found a fly in my salad at lunch at the continental restaurant. When I showed it to them, they apologies profusely and took the lunch bill out of my account.
In sum, great property, but service has a lot more to go to match the luxury collection average around the world. Not sure if it was due to the AU summit, or if it was a more chronic issue, but it definitely was sub-par.
- Choice Of 10 Restaurants And Bars
- Kids Club For Children 3 -12 Years Old
- Swimming Pool Open From 6:00 AM To 11:00 PM
- Spa Available From 9:00 AM To 8:00 PM
- Business Centre And Meeting Rooms
- Live Webcam
How to find us
Located in the city centre, close to the National Museum, UN Conference Center, UNECA headquarters, the Merkato and Bole International Airport.
- Africa Hall and ECA Conference Center
- Ethiopian National Theatre
- Entoto Maryam Church
- Seitan Bet Mega Amphi Theatre
- National Museum of Ethiopia
How To Get Here
The Places To Stay And Gather While In Addis
Flavours from all around the world at our restaurants and bars
- Shaheen Restaurant
- Baywatch Poolside Bar
- Fountain Court
- The Office Bar
- Gaslight Night Club
Hours Of Operation
Your meetings in Addis Ababa
Evocative venues welcome your group into the iconic beauty of the Sheraton Addis Hotel. With more than 1,500 square meters of compelling function space, we offer the largest banquet and conference facilities in Ethiopia. Meet in the Lalibela Ballroom graced by chandeliers and inspiring millwork.